Order Information – The Music Shop

Pricing & Currency


All prices are listed in Australian dollars (AUD).

Stock Availability

Each product page displays live stock levels.

  • If a product is available, you’ll see the exact quantity displayed (e.g., “1 in stock”). This means the items are physically in our Loxton, South Australia warehouse and ready to ship.

  • If a product is unavailable, it will show “Sold Out” and cannot be added to your cart. If you need an item that is currently out of stock, please contact us to check on availability or expected restock times.

Shipping & Delivery

  • All items on our website include Free Shipping to Australian addresses.

  • Orders are dispatched from our Loxton, South Australia warehouse.

  • Most items are sent within 1 business day via Australia Post.

  • Local Pickup is available – select ‘Store Pickup’ at checkout, and we’ll contact you to arrange a collection time.

International Orders


Our website is currently set up for Australian orders only. However, we may be able to ship internationally on a case-by-case basis.
If you are located outside Australia and would like to place an order, please contact us with your location and the items you’re interested in. We will confirm availability, shipping options, and any additional costs involved.

Product Inspection


Product inspection is available by appointment at our Loxton warehouse/showroom.

Privacy & Security


We take online security seriously. Your information is safe with us and will never be shared with third parties.

Warranty & Returns

  • All products are sourced through authorised distributors and include full manufacturer warranties.

  • If your order arrives faulty or damaged, please contact us within 7 days of delivery. Please provide photos of the item and packaging. Once we’ve reviewed the issue, we will arrange a replacement or refund.

  • We also accept returns up to 30 days after the date of sale, provided the item is unused, in its original packaging, and in resalable condition. Please contact us before returning any item so we can provide instructions and confirm eligibility.